Terms and Conditions of Sale

These General Terms and Conditions of Sale («GTC») govern the purchase of equipment and services agreed upon with Deep Space Astronomy SA on the website deep-space-astronomy.ch, by email, by phone, in a quote, or during an in-store interaction. This information is provided to you or made available to you before the contract is concluded.

Headquarters: Nyon, Switzerland.
Business Registration Number / VAT: CHE-260.239.178 VAT.
Contact: info@deep-space-astronomy.ch.

Administrative and mailing address: Deep Space Astronomy SA, Rue du Vieux-Marché 13, 1260 Nyon, Switzerland. This address is not a walk-in location or drop-off point. Please contact us before visiting or sending any materials.

The Terms and Conditions are made available to you before you confirm your order. The applicable version is the one you accepted at the time of purchase. Mandatory consumer protection laws remain in effect.

The key features, part number, selected model, included accessories, and estimated delivery times are listed on the product pages or in our written quote.

Images, descriptions, and factual errors

Photographs, videos, diagrams, and product scenarios are used to present the equipment. They may show optional accessories, a demonstration set, or other variants within the same product line. Color differences due to display settings and minor variations in presentation do not alter the agreed-upon contents of the shipment. To determine what is included, refer to the product code and description of the selected variant. An illustration alone does not imply that all visible items are included.

We prepare our content with care, drawing primarily on information from manufacturers and suppliers. However, unintentional errors may occur in data entry, images, translations, product specifications, compatibility, pricing, or availability. We will correct this information as soon as the error is identified. If a particular detail is critical to your purchase, please contact us so we can verify it with you.

Correcting an error does not entitle us to unilaterally modify the essential characteristics or price of an order that has already been placed. If an error affects your order, we will explain the situation to you and work with you to find a solution. No substitutions, surcharges, or material changes will be imposed without your consent. If the order cannot legally be fulfilled, any corresponding amounts collected will be refunded to you.

For the purposes of our return policy, we distinguish between:

• Made-to-Order Products : Items listed at the time of purchase with a lead time of at least 10 days, which may be up to three weeks or longer, including applicable pre-orders.
• Products covered by the «in stock» policy» : all other articles.

This classification is based on the information provided at the time of purchase. A subsequent delay does not change an item covered by the «in stock» policy into a made-to-order product. This sales category does not necessarily mean that every item is immediately visible in our warehouse; we will confirm its availability before you come in.

The delivery times provided are estimates, unless a specific date has been expressly agreed upon. In the event of a significant change, we will notify you and work with you to find a solution. If we are ultimately unable to deliver the product, we will offer a full refund of the corresponding amount or an alternative that you are free to accept. Your legal rights in the event of a delay remain applicable.

Prolonged delay

If a delay continues, please contact us to get an update on the situation and, when possible, a new estimate. You may ask us to fulfill the order and, where required by law, grant us a reasonable extension of time. If delivery has not been made by the due date, you may terminate the contract for the affected items in accordance with Swiss law; any corresponding amounts already paid will then be refunded to you. This is without prejudice to cases in which the law permits action to be taken without granting an additional period of time.

Prices are listed in Swiss francs (CHF). For deliveries within Switzerland, they include the applicable Swiss VAT.

Shipping within Switzerland is free in most cases. Any fees related to an item, its size, or its destination are displayed before the order is confirmed.

The applicable price is the one agreed upon at the time of purchase. If an obvious pricing error is discovered, we will contact you to determine how to proceed. No additional charges will be applied without your consent. If the order cannot be fulfilled due to this error, any amounts collected will be refunded to you.

Before confirming your purchase, you can review the items, quantities, shipping address, fees, and total amount. These Terms and Conditions of Sale become part of the contract once they have been made available to you and you have accepted them.

When does an order become final?

• Order with invoice: The order becomes binding when the invoice or its contents are accepted by the customer, either by email or through the website. The mere issuance of an unaccepted invoice is not sufficient to bind the customer.
• Order without a previously approved invoice: Payment of the agreed amount constitutes acceptance of the corresponding offer and makes the order binding.
• Final quote: A document expressly designated as a «final quote» constitutes a binding offer by DSA for the specified period of validity or, in the absence thereof, in accordance with applicable law. The client’s acceptance of the quote—including via email, through the website, or by making the required payment—constitutes a binding commitment for both parties. A provisional cost breakdown or a simple estimate does not constitute a final quote.

Confirming an offer on the website may therefore constitute the required acceptance. A summary email is sent to you for online orders. For international orders where shipping costs have yet to be calculated, the deposit and confirmation of the total cost remain subject to Article 12: payment of an estimate does not constitute acceptance of a surcharge that is not yet known.

After the contract is concluded, any changes or cancellations agreed upon with us will be confirmed in writing, subject to return policies and other applicable rights.

The available payment methods are those offered at the time of payment. The order is processed upon receipt of payment or confirmation of financing by the relevant service provider. When payment by invoice is agreed upon, the due date is 10 days from the customer’s acceptance of the invoice, unless a different due date has been agreed upon. Payment is not due prior to the conclusion of the contract.

Payment Difficulties and Collection

If you are having trouble making a payment, please let us know as soon as possible. We prefer to engage in dialogue, work out a payment plan, or reach any other agreement that is satisfactory to both parties. Any payment schedule or extension must be agreed upon in writing; unless a new agreement is reached, the original due dates remain in effect.

If amicable efforts are unsuccessful or if a payment agreement is not honored, we may resort to the debt collection and legal enforcement procedures provided for under Swiss law, either directly or through an agent. This course of action remains a last resort that we seek to avoid as much as possible.

In the event of default, statutory default interest of 5 % per year may be claimed, in accordance with the provisions of the Code of Obligations. Collection costs and any other recovery expenses will be charged to you only under the conditions and within the limits provided by law or by a valid agreement; an agent’s fees are not automatically due solely by virtue of the agent’s involvement.

If there are serious indications of fraud, nonpayment, or documented abuse, we may suspend processing until we can contact you and clarify the situation. Any cancellation complies with applicable rights and results in the refund of any amounts owed to you.

Delivery upon signature is our standard shipping policy for all orders. We plan for this service when preparing our shipments.

Astronomy equipment is often valuable and fragile. Delivery with a signature ensures that we have a record of receipt and reduces the risks associated with leaving a package unattended. It protects you from the problems associated with an unsecured drop-off and provides us with concrete information to track the delivery and handle any potential issues.

We recommend that you have the package delivered with a signature. If you ask the carrier directly for delivery without a signature or another arrangement, this instruction may alter the carrier’s delivery terms and coverage. It does not waive the mandatory rights to which you are entitled.

We remain your point of contact in the event of a lost package, a disputed delivery, or damage. The signature confirms receipt of the package; it does not constitute a waiver of the right to report any defects discovered upon opening.

Please check the condition of the package and the equipment as soon as possible. If you notice any issues, contact us immediately and keep the packaging and photographs. We will let you know the necessary steps to take with the carrier.

We remain liable for any risk of loss or damage during shipment arranged by us until the shipment is delivered to the recipient or to the person authorized to receive it, subject to the legal consequences of any specific instructions given directly by the customer.

Partial deliveries

Partial delivery is possible as you requested, for example, to receive the items that are in stock without waiting for the rest of the order. DSA can also offer you a partial shipment directly. In that case, we’ll work with you to determine which items will be shipped, how the remaining items will be handled, and any applicable fees before shipping.

No additional shipping charges will be added without your consent. A split shipment proposed by DSA does not, in and of itself, result in additional charges to the customer. For our return policy, the 14-day period for each product begins upon its receipt or pickup.

Preparation errors and oversights

In rare cases, an unintentional error may occur during order fulfillment: a missing item or accessory, the wrong product code, an incorrect quantity, or an omitted shipping service. Please notify us as soon as you notice the issue, providing your order number and, if possible, photographs of the contents you received and the packaging. We will review the details with you and arrange for the necessary correction.

If an item is missing or there is an error in the item number for which we are responsible, we will cover the cost of the additional shipment or the necessary correction, as well as the return of any item delivered in error. If it is not possible to provide the missing item, we will work with you to find an acceptable alternative or issue the appropriate refund.

If delivery upon signature was omitted during preparation or was not honored by the carrier, we will review the practical consequences and appropriate steps with you. This omission does not affect our assumption of transportation risks as provided above. If you were billed separately for a service that was not performed, the corresponding charges will be refunded to you.

An unintentional error or omission does not automatically entitle the customer to a lump-sum compensation, a free item, or the cancellation of the entire order. When a correction is possible, we will implement it within a reasonable time. The customer’s legal rights, particularly in the event of non-performance, defect, or compensable damage, remain reserved. No limitation applies where prohibited by law, particularly in cases of fraud or gross negligence.

You can pick up your order for free in Nyon by appointment. We’ll confirm together that the items are available and agree on a time and place for pickup.

Our Swiss warehouse is also open to visitors by appointment, subject to availability. Eligible returns can be dropped off free of charge in Nyon after contacting us. Dropping off the item in this way avoids return shipping costs; any refund conditions remain as set forth below.

Have you changed your mind? You have 14 calendar days to request a return, starting the day after you receive or pick up the product. Please email us at info@deep-space-astronomy.ch Please include your order number and the items in question. We'll guide you through the process.

What are the terms and conditions?

• «In stock» product, unopened: A full refund of the price paid for the product, subject to the terms of Article 8.
• «In stock» product, open: A refund of 85 % of the price paid, with a deduction of 15 %, if the equipment meets the return conditions set forth in Article 8.
• Made-to-order product: Requests will be considered on a case-by-case basis, subject to our prior written approval. A refund may be contingent upon resale to a new customer, in accordance with Article 9.

Here's how to proceed. The return or drop-off must take place within 14 days of receiving our instructions, unless otherwise agreed in writing. Our confirmation arranges for the return; a return that meets the conditions of Article 8 will be accepted.

Free drop-off in Nyon or return at your own expense

Drop-off in Nyon is free by appointment. If you prefer to have the item shipped to you, you are responsible for the return shipping costs if you change your mind. These costs vary depending on the weight, size, and number of packages.

Package weight	Estimate per package
Standard small package weighing less than 2 kg	9 CHF
From 2 kg to less than 10 kg	12 CHF
From 10 kg to 30 kg	21 CHF

Estimates for standard return shipping from Switzerland. The shipping costs for the various packages are added together. The destination and shipping services may affect the price. Oversized packages, those weighing more than 30 kg, or those shipped from abroad require a specific quote.

If we provide a paid label, The total amount is agreed upon with you before it is issued. If you choose your own carrier, its rates will apply.

This commercial offer is voluntary: Swiss law does not provide for a general right of withdrawal for online purchases. We reserve the right to address any defects, damage, or errors on our part, including costs covered by law, a warranty, or an applicable agreement.

Unopened product: 100 % refund of the product price

If you submit your request within 14 days, we will refund the full amount you actually paid for the product, including any VAT charged, provided that it is unopened, unused, and complete, in its original packaging with any seals intact.

Opening the shipping box to access the product packaging is not considered to be opening the product.

No restocking fees or transaction fees charged by the payment provider will be applied to this refund.

Opened product: refund of 85 % of the product price

If your request is made within the same 14-day period, an opened product may be returned with a flat-rate deduction of 15 % of the price actually paid for this product. The refund therefore amounts to 85 % of that amount.

This hold covers the standard inspection, preparation of the item, and its resale as an opened product. The product must be complete, in good working condition, with its original packaging and accessories, and free from any damage or modifications resulting from improper use.

Opening the package and conducting a careful and reasonable inspection to evaluate the equipment remain consistent with this return policy at 85 %. The offer does not cover prolonged or intensive use, or use intended to provide a service to a third party that would exceed this assessment, nor does it cover a purchase used as a free rental for a specific temporary need. A regular return within the specified time frame does not, in and of itself, constitute misuse.

Return the items that were actually purchased

The returned item must be the same unit as the one delivered, including its serial number (if applicable), components, protective covers, manuals, and accessories provided. No parts may have been replaced, no serial numbers or identification marks altered, and no seals tampered with. An opened product must be declared as such; it must not be presented as unopened after having been used or resealed.

Any gifts or accessories provided specifically in connection with the returned product must be included with the return. For an offer tied to multiple purchases or a minimum order amount, only those benefits for which the conditions are no longer met after the return are affected. We will specify which ones. If a refund is not possible, any proposed adjustment will be explained, proportionate to the benefit in question, and agreed upon with you; no gift value or flat-rate penalty will be deducted arbitrarily.

For a used or demonstration item sold in an opened condition, the inspection takes into account the condition and contents described at the time of purchase, as well as the specific return conditions stated in the offer in accordance with Article 13. We will not hold you responsible for any signs of use or missing parts that were already reported prior to the sale.

If an accessory is missing, if the item’s condition does not meet the terms of this offer, or if a defect is found, we will provide you with the relevant information and, when possible, offer to complete the return or work with you to find a solution. Any refusal to accept a return or to make an adjustment must be based on specific facts and explained to you. No additional charges will be assessed without your consent or a legal basis, and the same damage will not be subject to double compensation. Rights related to a product defect remain governed by Article 11.

In either case, you are responsible for the return shipping costs, or the Drop-off in Nyon is free by appointment. The initial shipping charges billed for a delivery that has already been made are not refundable under this promotional offer, unless otherwise required by law. A delivery that was initially free of charge will not be billed retroactively.

A made-to-order product requires us to commit to purchasing it from our suppliers. Therefore, returns or cancellations due to a change of mind are reviewed on a case-by-case basis and require our written approval.

After receipt or pickup, the request must be made within the 14-day period specified in Article 7. The product must remain unopened, unused, complete, and in its original packaging with any seals intact. The requirements regarding the identity of the item, its contents, and the good faith of the return set forth in Article 8 also apply; they do not create an automatic right to return a custom-ordered product.

In particular, we review the amounts already committed to the supplier, the options for canceling or reallocating the equipment, and the impact of a refund on our cash flow. We may refuse a return that would jeopardize the cash needed to operate the business and maintain service to our customers.

If an immediate refund cannot be accepted, we may offer you a conditional refund: the refund will be issued only after the equipment has been successfully resold to a new customer and the proceeds from that sale have been received.

In this situation:

• A written agreement specifies the amount you will be reimbursed, any fees that have been expressly agreed upon, and the terms for storing or depositing the equipment.
• Our company does not impose any maximum time limit for finding a new buyer. Therefore, there is no guaranteed repayment date.
• If no new buyer is found, no refund is due under this conditional buyback, and the original sale remains final.
• If the equipment is entrusted to us prior to its resale, it remains your property until such time as it is resold and may be retrieved by appointment. Any other arrangements are specified in the written agreement.

Do not ship any products ordered before this agreement is reached. The absence of a time limit applies only to the search for a new buyer; it does not extend the 14-day period for requesting a return.

These terms do not apply to a refund we owe you based on a legal right or a breach on our part.

Please contact us as soon as possible if you wish to cancel before shipment. For a product covered by the «in stock» policy that has not yet been shipped, we accept cancellations and will refund the amounts paid for the canceled items as well as any shipping charges that are no longer applicable. For a product ordered on backorder, the terms of Section 9 apply.

Standard refunds provided for in Article 8 are issued within 14 days of receipt of the returned merchandise, following an inspection conducted within that same period. Refunds are issued via the original payment method, unless otherwise agreed. For financed purchases, we coordinate the refund process with the relevant service provider.

A refund contingent upon resale is subject to the written agreement provided for in Article 9.

Documented verification and discussion in the event of a disagreement

Upon receipt, we verify the identity, contents, and condition of the equipment against the order and the condition stated at the time of sale. This inspection may include, among other things, the serial number, accessories, signs of use, packaging, and any signs of tampering. We may document our findings with photographs or technical details and ask you only for the information reasonably necessary to understand them.

A return request made in good faith, a reported defect, a substantiated dispute, or the mere number of returns does not constitute fraud. If there is concrete evidence of equipment substitution, tampered seals, missing contents, or a deliberately inaccurate declaration, we will present the facts to you and allow you to provide your explanation. A return may be denied for equipment that is returned in a manner that does not comply with the stated conditions, based on verifiable findings. Mere suspicion is not sufficient grounds to revoke your rights.

Internal reviews do not, on their own, extend the announced reimbursement period. If a documented item is disputed, we will provide you with the reason, relevant details, the amount in question, and the proposed solution within that timeframe; the portion of the reimbursement that is not disputed will be paid within the specified timeframe. Any dispute regarding the balance is handled in accordance with the contract and applicable law, without automatic penalties or arbitrary processing fees.

Equipment that is defective, damaged upon delivery, or different from what was ordered is covered by the warranty or falls under the terms of the order. This is not simply a change of mind: the withholding of 15 % and the resale condition does not apply.

Warranty rights are governed by Articles 197 et seq. of the Swiss Code of Obligations. For new products sold to consumers, the statutory limitation period for warranty claims is two years from the date of delivery. Any manufacturer’s warranty applies in accordance with its own terms and conditions, without affecting your rights against us.

Inspect the equipment as soon as reasonably possible and notify us immediately upon discovering a defect. A hidden defect must be reported as soon as it is discovered; it is not subject to the 14-day return period. Opening the product to inspect for a defect does not void the warranty.

An initial remote discussion with DSA

Please contact us first by email with your order number, the product part number, a description of the problem, and—if it might help—any photos or error messages. Working with our team to find a solution remotely is part of our service. We work with you to understand the problem and resolve it without unnecessarily moving the equipment.

If the problem persists or requires the manufacturer’s expertise, we will contact them. At their request, you may be put in direct contact with their technical support team. We will remain your point of contact for follow-up on the matter and to fulfill our obligations as the seller.

Repair and Replacement of a Part

We prioritize, whenever it is a suitable and safe solution, replacement of the affected part in order to reduce costs and minimize equipment downtime. Any operation to be performed by the customer must be agreed upon with the customer, consistent with the manufacturer’s instructions, and appropriate to the customer’s skill level. The customer is not required to perform any dangerous or technically inappropriate tasks.

If the item needs to be sent in for repair, we will provide you with return instructions. The equipment can be picked up at our workshop and then, if necessary, sent to the manufacturer or an authorized service center. Depending on the nature of the problem and the manufacturer’s instructions, the item may also be shipped directly to that service center without first passing through our workshop.

Shipping, labeling, and any applicable fees

There is a charge for shipping equipment for after-sales service, unless such shipping is covered by law, the applicable warranty, or an agreement with DSA or the brand. We provide the shipping label and inform you of its cost and the pickup instructions before you use it. Providing a label does not, therefore, automatically mean that shipping is free.

When you are responsible for the return shipping costs, the cost varies depending on the weight of each package, its size, and the number of packages. The per-package estimates and the confirmation terms outlined in Article 7 apply to standard returns from Switzerland.

Any additional shipping, diagnostic, or repair costs will be explained to you before you commit. Any service outside the warranty that incurs a charge is subject to a quote that must be accepted in advance. A delivery error attributable to DSA will be resolved at our expense, in accordance with Article 5. An initial drop-off at our Nyon location can be arranged by appointment to avoid this shipment.

Turnaround times depend, among other things, on the diagnosis, the availability of parts, and the manufacturer’s lead times. We will keep you informed of the progress and any significant changes. If a repair or replacement cannot be completed under appropriate conditions, we reserve the right to pursue other remedies provided for in the contract and applicable law, including a price reduction or cancellation of the sale, as appropriate.

Goods that we ship directly overseas are billed excluding Swiss VAT when the legal requirements for export tax exemption are met.

You are responsible for international shipping costs. The flat fee displayed or charged at the time of the order is an estimate, paid as a deposit, and not the final shipping cost. It is adjusted upward or downward based on the actual cost of shipping, depending on factors such as the destination, weight, volume, and the shipping services selected.

We do not make any profit on shipping. The final amount is the cost actually billed by the carrier for your shipment. Details of the adjustment will be provided to you and can be substantiated upon request.

If the final cost is less than the advance payment you made, we will refund you the difference. If it is more, we will notify you of the additional amount and request your express consent prior to shipment. No additional automatic charges will be made without your authorization. You will not be unilaterally charged any additional fees discovered after the package has been shipped; any overpayment in your favor will be refunded.

When shipping costs have yet to be determined, the initial request and any advance payment do not constitute final acceptance of the total cost. The international order is definitively finalized once you agree to this amount. If you do not accept the final quote and no other solution is agreed upon, all amounts paid for this order—which has not been definitively finalized—will be refunded in full.

You are also responsible for paying the import VAT of the destination country, any customs duties, and the carrier’s customs clearance or processing fees. Unless expressly stated otherwise, these charges are not included in our invoice and are billed in accordance with local regulations—specifically, prior to delivery, upon receipt, or at a later date by the carrier or the authorities.

We encourage you to take these fees into account when calculating the total cost of your purchase. Shipping excluding Swiss VAT does not mean an exemption from taxes in the country of destination.

A withdrawal in Switzerland by a person residing abroad does not automatically result in a tax bill excluding Swiss VAT. Any tax refund procedure must be agreed upon before the purchase and must include the required supporting documents.

Used Equipment

Used items are inspected by us before they go on sale. Their condition, the included items, any accessories, and any known defects or signs of use are detailed in the listing. These factors should be taken into account when selecting a product.

If an initial manufacturer’s warranty is still valid and transferable, its terms and remaining duration are specified in the offer. If it has already expired, DSA does not renew it and does not provide an additional commercial warranty solely because of the resale.

The absence of a commercial extension does not, in and of itself, eliminate the buyer’s rights against DSA. Any specific seller warranty provisions, including legally permissible exclusions, must be clearly stated in the offer and accepted prior to purchase. In the absence of a valid exclusion or modification clause, the statutory provisions apply. Expressly promised qualities, fraudulently concealed defects, and mandatory provisions remain reserved.

Demonstration materials

Demonstration equipment may be offered for sale with a 5 % discount compared to the reference new price listed in the offer. The reference price and the sale price are specified before the purchase.

This equipment was used exclusively by DSA’s specialized staff for demonstrations, inspections, or testing. It was not made available to other users. Its condition and the contents provided are detailed in the offer, including any signs of use.

Discounts and trial use do not, in and of themselves, constitute an exclusion of warranty. The applicable terms and conditions are disclosed prior to purchase, subject to statutory rights.

For a used or demonstration item sold already opened and under the «in-stock» policy, returns due to a change of mind are subject to the rules for unopened products set forth in Article 8: a request must be made within 14 days, and a refund of 85 % of the price actually paid will be issued, provided the return conditions are met, unless a more favorable agreement is reached. This provision is stated in the offer prior to purchase. Rights related to a defect or a delivery error remain separate.

Equipment used under the specified conditions

The equipment must be installed, powered, maintained, and used in accordance with its intended purpose, the manufacturer’s instructions, and the specified specifications. This applies in particular to compatible power supplies and accessories, permissible loads, operating temperatures, and the level of protection against water and moisture.

Normal nighttime use in astronomy does not, in and of itself, constitute misuse. However, the customer must ensure proper installation and protection when rain, runoff, condensation, frost, wind, or other conditions exceed the product’s specified tolerances. Damage resulting from use outside the specifications, an incompatible connection, a fall, an unauthorized modification, or failure to follow the instructions is not covered as a manufacturing defect.

For automatic or unattended use at your observation site, it is your responsibility to ensure that the equipment and installation are suitable and adequately protected. The sale of the equipment does not include a monitoring service for your installation. Observing the Sun requires specially designed equipment and protective gear, in accordance with the manufacturer’s instructions.

Observation and imaging results also depend on sky conditions, turbulence, setup, adjustments, and proficiency with the equipment. Unless expressly agreed upon, we do not guarantee a specific photographic result, a productive night of observation, or uninterrupted operation. This clarification does not negate the promised qualities or the rights associated with equipment defects.

The content, price, and specific terms and conditions of courses and training programs are specified prior to booking. The return policy for physical products does not automatically apply to these services.

Classes or sessions that are weather-dependent may be postponed. The date may change to ensure that the service can be provided under appropriate conditions. We will notify you as soon as possible if a change is necessary and will work with you to schedule a new date.

A postponement due to weather conditions does not, in and of itself, constitute a definitive cancellation of the training. If no suitable rescheduling can be agreed upon or if DSA definitively decides not to provide the service, the amounts paid for the services not rendered will be refunded, subject to applicable rules.

The terms and conditions for cancellation or rescheduling at the participant’s request are provided before the participant commits to the program. We prefer to communicate directly with participants to find a suitable solution.

We process your personal data in accordance with applicable law, including the Federal Data Protection Act, and our privacy policy.

Before entrusting us with a device containing files, settings, or personal data, please back up the device and remove any confidential information that is not necessary for diagnosis. This applies in particular to computers, controllers, storage devices, and imaging devices.

A diagnostic, repair, replacement, or manufacturer service may require an update or reset, which could result in the loss of files and settings. When such an operation is scheduled, we will notify you before it is performed and coordinate the necessary arrangements with you. DSA does not provide data backup or permanent data retention services, unless expressly agreed upon.

We limit access to the device’s content to what is necessary for the service call and comply with our confidentiality and security obligations. These precautions do not relieve us of our legal responsibilities.

These Terms and Conditions establish a common legal framework. They leave plenty of room for human interaction: before an issue escalates into a dispute, we encourage you to contact us at info@deep-space-astronomy.ch. We are very open to calm and respectful dialogue to understand the facts and seek a concrete and satisfactory solution. This invitation to dialogue does not limit your rights or the legal remedies available to you.

These Terms and Conditions and contractual relationships with Deep Space Astronomy SA are governed by Swiss law, subject to applicable mandatory provisions. Where the law permits the selection of a forum, the forum shall be the location of Deep Space Astronomy SA’s registered office in the canton of Vaud. Mandatory jurisdiction provisions, particularly those applicable to consumers, remain reserved.

If any provision is invalid or unenforceable, the remaining provisions shall remain in effect to the extent permitted by law.

We may update these Terms and Conditions for future purchases. Any changes do not retroactively alter the terms of an order that has already been placed.