These General Terms and Conditions of Sale (hereinafter referred to as «GTCS») govern the contractual relationship between Deep Space Astronomy SA, located at Rue du Vieux-Marché 13, 1260 Nyon, Switzerland (hereinafter referred to as «we», «us» or «the company»), and any individual or legal entity (hereinafter referred to as «the customer» or «you») making a purchase via our website. https://deep-space-astronomy.ch/ (hereinafter «the site»).
By placing an order on our site, you accept these terms and conditions without reservation.
Article 2 - Products and services
We sell astronomy equipment and related training courses. The essential characteristics of our products and services are presented on our website. Images and descriptions are provided for information only and have no contractual value.
Our product offers are subject to availability. In the event of unavailability after validation of an order, the customer will be informed promptly and will have the choice between a full refund or replacement by an equivalent or similar product, subject to his agreement.
Article 3 - Prices
The prices displayed on our site are in Swiss francs (CHF) and include the value-added tax (VAT) applicable in Switzerland. Delivery is free in most cases. However, certain products, volumes or destinations may incur additional delivery charges, which will be clearly indicated before the order is confirmed.
We reserve the right to modify our prices at any time, but the products will be invoiced on the basis of the prices in force at the time your order is validated.
We make every effort to ensure the accuracy of the prices displayed on our site. However, in the event of an obvious pricing error (e.g. a price significantly lower than the actual value of the product due to a technical or human error), we reserve the right to cancel or correct the order, even after confirmation by e-mail. In this case, the customer will be informed as soon as possible and may choose to accept the new price or cancel the order free of charge.
We accept no responsibility for typographical errors, inaccuracies or omissions in the information displayed on our site, including prices and product availability. We reserve the right to correct such errors without notice.
Article 4 - Orders
To place an order, you must follow the process indicated on our site. Once your order has been validated, you will receive a confirmation e-mail summarizing the details of your purchase.
We reserve the right to refuse or cancel any order in the event of a dispute with the customer, non-payment or for any other legitimate reason.
Right of refusal for abuse : Deep Space Astronomy SA reserves the right to refuse, cancel outright or limit any order from a customer with a history of abusive behavior, including - but not limited to - repeated cancellations, unjustified chargebacks, fraudulent returns, misuse of payment means or any other behavior contrary to the practices of good faith commerce. This decision may be taken without prior notice and without obligation to state reasons.
By validating his/her order, the customer acknowledges that he/she has read, understood and unreservedly accepts the present General Terms and Conditions of Sale.
Article 5 - Payment
Payment is made online via the secure payment methods offered on our website (credit card, Klarna, TWINT, PayPal or any other third-party payment provider). The order will be processed only after full payment has been received or after validation of financing by the payment provider.
In the case of payment by invoice, the amount is due within 10 days of the date of issue, unless otherwise stated. Deep Space Astronomy SA reserves the right to refuse or limit this method of payment at its sole discretion.
Fees for third-party payment providers : When a customer uses a third-party payment service (Klarna, PayPal, or any other similar provider), Deep Space Astronomy SA may be charged processing, management or financing fees by said provider. These fees are non-recoverable.
As a result, in the event of cancellation of an order by the customer after its validation, the transaction fees already invoiced to Deep Space Astronomy SA by the payment service provider will not be reimbursed to the customer. The amount of these charges will be deducted from any refund due. The customer is informed of and accepts this condition when the order is validated.
The exact amount of the fees withheld depends on the payment provider used and will be communicated to the customer on request.
Article 5bis - Retention of title
Delivered products remain the property of Deep Space Astronomy SA until full payment has been received. In the event of non-payment, we reserve the right to repossess the products delivered.
Article 6 - Delivery
We deliver our products in Switzerland and abroad. Delivery times are indicated at the time of ordering and may vary according to destination and logistical conditions.
Transport risks are borne by you from the moment the goods leave our premises. In the event of damage in transit, you must lodge a reasoned protest with the carrier within three days of delivery.
Article 7 - Right of withdrawal and cancellation
In accordance with Swiss law, no right of withdrawal or exchange is granted once an order has been confirmed, whether online or in store. All sales are firm and final.
Returns are only accepted in the case of defective products, products damaged on delivery or products that do not conform to the order, in accordance with the legal provisions governing guarantees.
In such cases, the customer must report the problem within 5 working days following receipt of the package, providing clear photos of the product and packaging.
No returns will be accepted without prior agreement from Deep Space Astronomy SA.
Returned products must be complete, in their original packaging and accompanied by all accessories. Any product showing signs of use, assembly or modification will be refused.
Cancellation after validation : In the exceptional case where a cancellation is accepted by Deep Space Astronomy SA after validation of the order, the refund will be made after deduction of the non-recoverable transaction costs invoiced by the third-party payment service providers (Klarna, PayPal, etc.), in accordance with article 5 of these GTC.
Article 8 - Warranty and liability
Our products are covered by the legal warranty against defects and hidden faults, in accordance with Articles 197 et seq. of the Swiss Code of Obligations (CO). In the event of a defective or non-conforming product, please contact us as soon as possible.
We cannot be held liable for misuse, negligence or force majeure.
Deep Space Astronomy SA's liability is in any event limited to the amount of the order concerned.
Article 9 - Protection of personal data
We are committed to protecting your personal data in accordance with the Federal Data Protection Act (DPA) and our Privacy Policy, which can be viewed on our website.
Article 10 - Applicable law and place of jurisdiction
These GTC are governed by Swiss law. In the event of a dispute, the parties shall endeavor to find an amicable solution. Failing this, the courts of the canton of Vaud, at the company's registered office, shall have sole jurisdiction, subject to the applicable mandatory provisions of consumer law.
Article 11 - Partial nullity
Should any clause of these GTC be declared invalid or unenforceable by a court of competent jurisdiction, the remaining clauses shall remain in full force and effect. The invalid clause will be replaced by a valid clause that comes as close as possible to the original intention.
Article 12 - Modification of the GCS
Deep Space Astronomy SA reserves the right to modify these General Terms and Conditions of Sale at any time. The applicable GCS are those in force on the date of the customer's order.
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